What are our productions times? 

We're a small family-run company, and all of our products are made to order in Perth, WA. All of our products are bespoke and are lovingly created individually with care by our team. Please allow 1-3 days for production PLUS delivery/ shipping time for all products and samples.

We are committed to your satisfaction and will do our best to get your order to you in time. However, please note that turnaround time may be longer than stated during sale periods, the lead up to over the Christmas holiday period.

All our products are shipped in a customised secure packaging using various couriers such as Auspost and TNT and are fully tracked for optimised delivery.

We require your full name, email address, telephone number and shipping address for all orders. You will receive a shipping notification and tracking number via email once your order has been dispatched.  

We pay for insurance via our couriers to protect our product and your purchase. As they are insured, these items with likely require a signature on delivery, meaning you will need to be home to receive the delivery.  If you are not home, our delivery partners will leave a card, and you will need to liaise with them directly regarding re delivery. However, Jack Harry and Ollie cannot take responsibility for lost, stolen or damaged items. Please visit our courier for their delivery Terms & Conditions.

If you order online you can by by all normal payment methods such as Visa, Mastercard, Apple and Googlepay.

You can also visit our bricks and Mortar store also and pay using the same methods.

Absolutely. All orders are automatically notified via the contact information you supply such as SMS and email.

If you do not receive a notification please get in touch with us here:

Again you will receive notifcation via the supplied contact information with a tracking reference.

If you do not receive a notification please get in touch with us here:

If you get in touch before we put your order into production we can change or cancel your order no problem at all.

Please contact us via email or call to discuss. We cannot accept changes or cancellations if production has already started as all orders are custom made.

Please read our returns policy here.

All discount codes have a limited availability time of use.

Unfortunately we cannot reactivate these sale codes once that time has passed. But please contact us here to discuss.

There will be slight colour variance to what may your screen displays as every screen/monitor has different colour calibrations.

We always advise ordering a sample before purchasing your final product if you need a specific colour.

We provide an affiliate marketing scheme if you are interested in becoming a Jack Harry and Ollie ambassador. Please click the link here to apply.

All our products are completely safe to put onto any smooth clean wall in any location including children’s bedrooms for example.

Wallpapers and wall decals are created for decor and are not a toy! Please keep them out of reach of youngsters.

To get the most effective installation from your wallpaper and wall decals, it is necessary to fully read our how to apply instructions.

If installed as per our installation guidelines, our wallpapers and decals will last for several years. However, it is important that they are checked out regularly by a grown-up to guarantee they stay firmly connected to the wall. In the event that the adhesive bond is compromised, we advise removing the item and re-applying.

Our wallpaper and decals, and their product packaging must never be put within a children's reach or near where they sleep to avoid a possible choking or suffocation hazard.

Our products should be always installed by a grown up. Always oversee children when they are having fun with playthings that are "hacked" with our items.

All advertising and marketing photos on our social networks pages as well as site that show wallpaper or wall decals over a sleep space, have been correctly mounted according to our guidelines. They are checked out routinely to guarantee they remain securely connected to the wall. We can not be held accountable for any issue arising where our products have been installed incorrectly, or have actually been set up near sleep areas.

We think our wall decals and wallpapers are quite incredible, however why choose our item over our competitors? Here are a few reasons ...

Gillian our founder curates every single wallpaper and wall decal design. You'll notice that we show  our wallpapers in real spaces.This is to inspire our customers to see what their space can really appear like. We do not just produce wall decals and wallpapers, we also have an eye for style, and we can develop and design attractive areas - we think this sets us apart.

Gillian is always more than pleased to assist our clients with suggestions on how to style their room(s). Please contact her here:

John (Gillian's husband) has been involved in commercial digital printing for over 25 years and truly knows his stuff. You'll obtain high quality at all times, and we're always pleased to answer any kind of concerns our customers have. Our wallpapers and wall decals are all lovingly printed in Perth at our own print studio which you can visit at anytime.

We bring you the kindest removable wallpaper and wall decals on the market! Made from the very trusted removable material called Phototex.  Read all about it right here. A word of warning ... take care of replica brands who might use substandard low quality products and also might print offshore ... less expensive, does not equal better. If you need more information, don't be reluctant to contact us.

We notice and appreciate each and every single sale and use the proceeds to invest back into our family business.

We keep launching fresh and remarkable products in collaboration with talented artists in Australia and also overseas.

Many thanks for being a part of the Jack Harry and Ollie journey.